You can complete check-in early in the morning, but rooms are available from 15:00.
Check-in opens at 7:00. If you plan to arrive early, please let us know in advance.

Check-in normally closes at 20:00. If you will arrive later, please contact us in advance.

Yes, we can hand over lift tickets before check-in. Payment is required first, so even if you are in a hurry, please complete registration and payment beforehand.
Please allow plenty of time.
(For guests on plans that include lift or gondola tickets only.)

Some room types have a bathtub and some do not (every room has a shower booth or a unit bath). If your room has no bathtub, please use the large bath on B1.

Yes. From the December 2026 renewal, we have long-stay rooms with a washing machine.

Rooms have robes for adults.
Please bring sleepwear for children, including those sharing a bed.

Dogs can stay at the hotel during the green season only.
We are sorry, but pets other than dogs cannot stay.
Dogs stay in a separate dog room, not in your guest room, and there is a separate charge.
Please bring your dog's food and treats.
(From December to May the dog hotel is used as the ski locker room and is not available.)

The hotel is non-smoking. Please use the smoking area near the 1F entrance.

Breakfast is usually a buffet, but on days with few guests it may be served as a set menu.

Japanese and Western dishes, cereal, bread and more.

Dinner requires a reservation. Please book by 20:00 the day before.
It is served as a buffet.

Yes, on B1. It is free for hotel guests.

The bath is closed for cleaning from 10:00 to 15:00, so you can use it after check-in.

As a rule it is not available after check-out, but from 15:00 you can use it as a day visitor for ¥1,000 (¥1,200 for non-guests).

Yes. It is a public bath: from 15:00, ¥1,000 after check-out, or ¥1,200 for visitors who are not staying.

Yes. It is Hakuba Himekawa Onsen.

We are sorry, there is no family bath.

Yes, in the men's bath. It uses groundwater drawn from 300 m below.

Yes. A ski drying room opens with the December 2026 renewal.
There are also ski lockers for your gear. (Please note the lockers do not lock.)

We have a table for tuning, but no tools, so please bring your own if needed.

There is a lounge with a fireplace on the ground floor. House guests can enjoy a complimentary welcome drink (hand-ground coffee and sweets) and night service (red wine, white wine and local Hakuba sake). In the early evening there is also a happy hour (draught beer ¥500).
Karaoke and darts are available for a fee. See Facilities & Services for details.

Guest rooms are heated. Some areas such as corridors are not, so please bring warm clothes.

There are no lift ticket discounts. Lift tickets are only available as part of package plans.

Yes, for an additional charge. *Prices vary by season.

We do not rent ski equipment, but we can recommend rental shops nearby.

We can introduce you to our partner rental shop, where you get a discounted rate.

In a typical year, snow starts to settle in mid-December and thins out toward the end of March.
That said, Hakuba Goryu ski resort stays open every year until Golden Week in early May.

Cancellation fees apply regardless of snowfall or slope conditions.
If you need to cancel, please let us know as early as possible.

If you drive to Hakuba in winter, winter (studless) tires are a must.
Roads are very slippery and can lead to accidents.

It depends on snowfall, so please ask us closer to your trip.

Yes. We sell green-season gondola tickets at a discount.
We carry round-trip gondola tickets for Hakuba Goryu Alpine Botanical Garden, Happo-one nature trail, Tsugaike Nature Park and Iwatake Mountain View, cheaper than the regular price.
*Prices may vary by year.

During the green season we offer plans that include activities.
Activities require advance booking, so please book a plan or call us to add one.
There are no discount tickets, but booking through a plan is a little cheaper than the regular price.

In a typical year, from late April to Golden Week in early May. *Timing depends on the temperature.

In a typical year, from late September to mid-October.
*Timing depends on the temperature.

Yes, free of charge, in the luggage area in front of the front desk.

The front desk has Yamato Transport forms, cash-on-delivery (recipient pays) only.
We can also send parcels with return forms you have prepared.

Yes, free of charge, at the front desk. Writing your stay date on the form helps us hand it over smoothly.

In winter only, you can rent a car (Nissan X-Trail, 5 seats) and pick it up and return it at the hotel. For rates and hours, see Facilities & Services for details.

The nearest station is JR Kamishiro, 20 minutes on foot. *A paid village loop bus runs in some seasons.
See the access page for details.

We are sorry, the hotel does not currently offer pick-up service.
In winter, a shuttle bus runs between JR Kamishiro Station and Escal Plaza (2 minutes' walk from the hotel). This season's timetable is not yet published, so please ask us by phone or email.

Yes, for up to 30 standard cars.

We are sorry, parking cannot be reserved. It is first come, first served on the day.
If it is full, we will direct you to another car park.

Before check-in, yes, if there is space.
After check-out, we generally ask you to move to the ski resort car park, as guests checking in that day will need the spaces.
On some dates you may be able to stay until the evening, so please ask at the front desk.

Yes, online at any time. Open the booking page to check, change or cancel.